ORDERING PROCESS
Custom Made
When you place an order online, your garment is made to to order.
Ordering, Ensuring a Good Fit
The most efficient & effective way to receive your garment in a timely manner is to work with our designers to ensure a good fit — before your garment goes into production. This greatly reduces errors, unnecessary returns, and extra shipping. By spending the additional time ensuring a good fit, not only will you be more satisfied, you will help our business be more sustainable. Please make contact with our designers when you’re ready to order.
Production Timing
Orders are produced on a first-ordered, first-produced manner. Production timelines can change throughout the year dependant on volumes. We endeavour to produce custom orders in the most timely fashion and try our best to ship items within one to two weeks. We typically upgrade shipping if we cannot meet these timelines. This said, currently COVID is throwing a wrench into everything and challenging us (as well as everyone else on earth) with things like the timely receipt of supplies. We will try our very best to get your order produced, shipped, and in your hands as soon as possible.
Shipping, Methods & Timing
Aside from local pickup & regional ground and air shipping, we normally ship via Canada Post Corp. (CPC) which connects to other national postal services. We normally ship via CPC Expedited service and upgrade to Express Post service at no additional charge if required to meet these timelines. Shipping typically takes from 5 to 15 days. This means that you will receive your order from 2-5 weeks from the ordering date. We work hard at achieving the shortest possible time frames.
Order Cancelling
Orders can be cancelled before shipping.
RETURNS & EXCHANGES
Satisfaction Guarantee
We’re not happy unless you’re happy. And if you’re not 100% satisfied with your order, you can return or exchange your product no questions asked. If it’s something that we’re responsible for, we will cover the return shipping. Just return the unused product with its original labels and tags and we will process a return or exchange.
TECHNICAL
Coldness Ratings
Washing & Care
WARRANTY
NORTHERN GARMENTS INC.
We respectfully acknowledge that we live, work, and design on the Traditional Territory of the Trondëk Hwëchin First Nation.